The Utility Company (News - Alert), a single-source provider of technology, communications, and business management products for SMBs across North America, has announced the latest enhancements to its Connected Office Technology-as-a-Service Program, including an “integrated, hosted customer relationship management (CRM) and accounting system.”

 

Connected Office 3.0 is a single-source product addressing technology for SMBs focused on IT (network, desktop, security and storage), business applications, Web/Internet, copier/printer, and telecommunications.

 

Mark Scott (News - Alert), president and founder of The Utility Company, said his company wants to “bring more technology” to customers, in “a utility service model — hosted, virtual, fixed-fee services.”

 

Connected Office 3.0 is available for a monthly fixed fee per user through Utility Service Providers across North America and includes 1-866-My-Utility Live Helpdesk, which “proactively supports users with secure remote access to network and desktops for on-demand service and training,” company officials say.

 

There’s also remote monitoring and management with network, desktops/laptops, security, VoIP systems, multi-function printers, and data-back-up 24x7, as well as lots of other stuff, such as network/security assessment, emergency support, on-site maintenance and end user training.

 

There’s also a nifty business-technology assessment — “to quickly determine what you are spending on technology and how you are using your investment,” company officials say.

 

The Ottawa-based firm has also recently announced several management team appointments along with expanded market coverage of Utility Service Provider franchises. Appointments include Janice Siddons as Chief Operating Officer, Scott Jackson as VP of Technology Services, Jason Creally as VP of Sales, and Aaron Bradley as Director of Marketing.

“In 2007, we achieved a lot in terms of laying the groundwork for establishing ourselves in the marketplace with a rapidly expanding base of customers and franchises across the United States and Canada,” said Scott.