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Broadband & Mobile Featured Article
March 28, 2007
Radcom Unveils QTrace for 3G Mobile Net Operators
By Niladri Sekhar Nath TMCnet Contributing Editor
Network test and service monitoring solutions provider Radcom (News - Alert) Ltd, has introduced Qtrace to enhance its Omni-Q network and service quality management system.
QTrace facilitates real-time troubleshooting and emergency call detection by enabling call searches across multiple sites. Its multi-server architecture support allows online call tracing of all open calls, on select call groups, across large mobile networks.
With QTrace, operators can export full session traces without having to install software. The shared information provides insight into subscriber behavior and experience that is valuable to operator engineering, customer care, and marketing groups.
A next-generation network
testing, monitoring and performance quality management solution, Omni-Q comprises a powerful, user-friendly central management module and a range of intrusive and non-intrusive probes covering various networks and services, including VoIP, UMTS, CDMA, and data.
testing, monitoring and performance quality management solution, Omni-Q comprises a powerful, user-friendly central management module and a range of intrusive and non-intrusive probes covering various networks and services, including VoIP, UMTS, CDMA, and data. According to the news release, Omni-Q is powered by the Gear Set, an innovative chipset online session processor, the foundation of the company's high-end, hardware-based probe, the R70. The system solution provides both vertical (7 layers) and horizontal (cross-network) visibility into every session/event affecting successful service delivery.
"QTrace supports this effort on multiple customer care fronts including troubleshooting and analysis, emergency call verification, new service acceptance and pre-mediation,” said Avi Zamir, President, Radcom Equipment Inc., in a statement. “The system's one-click, drill-down troubleshooting capability speeds help desk response time and allow support personnel to widen the online call tracing capability from a single session to multiple session groups. This capability not only enables pro-active service quality monitoring but also helps maximize truck roll efficiency.”
Want more wireless news? Check out TMCnet’s complete coverage of the CTIA Wireless (News - Alert) show (March 27-29, 2007) here.
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Communications industry. The library offers white papers, case studies and other documents which are free to registered users.Niladri Sekhar Nath is a contributing writer for TMCnet covering telecommunications, service providers and networking.
