Broadband & Mobile Featured Article
August 07, 2008
AT&T Launches Enhanced eBill Service for Wireless Customers
By Eve Sullivan TMCnet Editor
AT&T (News - Alert) customers now have the option to receive and pay their AT&T wireless phone bills through more than 3,000 financial institutions’ Web sites and help the environment in the process.
This was made possible after AT&T expanded its relationship with CheckFree (News - Alert), now part of Fiserv Inc., a provider of information management and electronic commerce systems and services to the financial and insurance industries.
“Customers today are demanding choice and convenience in how they view and pay their bills online,” said Brian Daly, director, AT&T Mobility. “They enjoy the simplicity of being able to manage their bills at their individual banking service provider, so they can consolidate their finances in one central location online. Our goal is to provide customers with a variety of billing and payment options so they can choose the method that best meets their needs.”
AT&T’s expanded relationship with CheckFree means customers can sign up through their banks’ Web sites to receive eBills, or online statements, from AT&T. The eBill service lets customers access their current statements online, customize payment options and view archived account histories for their service. Through the new alliance, billing and account information is securely delivered to customers online through their preferred financial institutions.
The new addition underscores the company’s commitment to sustainability initiatives, including its advisory role and members with the PayItGreen Alliance – a group of financial institutions and billing companies that encourages consumers to make financial transactions via the Web, rather than through the mail. Fiserv and CheckFree are members of PayItGreen, which is focused on educating consumers and businesses about the environmental benefits of choosing electronic billing.
According to the alliance, if 20 percent of U.S. households switched to electronic billing, it would save more than 151 million pounds of paper, avoid the creation of nearly 1.5 billion gallons of wastewater, eliminate the production of nearly four billion pounds of greenhouse gases and avoid using nearly 103 million gallons of gasoline each year.
A recent Forrester Research (News - Alert) survey found that 48 percent of consumers cited the environment as the top reason why they stopped receiving paper bills.
“Recent research has shown that the majority of consumers now prefer viewing and paying their bills online, as opposed to receiving paper bills in the mail,” said Michelle Flint, vice president and group executive, Fiserv Internet Banking and Electronic Payments Group. “We are committed to working with AT&T to further educate the public about the positive impact that online bill payment and eBills can have on the environment.”
AT&T customers made nearly 85 million online bill payments in 2006 and more than 92 million online bill payments in 2007, an 8.2 percent increase over one year. The company expects even more customers to pay their bills online in 2008.
Consumers can learn more about how they can get started receiving and paying their bills online at http://www.ebillplace.com. The CheckFree-sponsored Web site also provides green and money-saving calculators and allows consumers to search for banks and billers that offer online billing and payment services.
Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve's articles, please visit her columnist page.
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