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May 02, 2008
netCustomer Introduces Customized Support Packages
By David Sims TMCnet Contributing Editor
netCustomer, a vendor of enterprise software support and services, has announced that it is introducing customized support packages.
Along with annual maintenance, netCustomer is offering up to 100 hours of free on-demand services that customers can use any time during the year. This offer is good through June 2008.
NetCustomer officials say their maintenance and support package is already discounted by over 50 percent compared to the vendor support: "Combined with on-demand services such as custom reports and troubleshooting, customers could save up to 75 percent on their support costs.”
Working as an outsourced provider to PeopleSoft, netCustomer supported PeopleSoft and JDE customers for over four years. netCustomer now offers direct support to worldwide PeopleSoft, JDE, and Siebel customers.
"Companies spend a significant portion of their IT budgets in maintaining software," noted Punita Pandey, CEO, netCustomer. "Working with thousands of ERP customers worldwide, we recognized that in mature applications environments, companies need help with custom code more than the core product."
In 2007 netCustomer began offering support for PeopleSoft and JDE products. The third-party support market was described at the time as "rife with opportunity on the heels of Oracle's (News - Alert) shopping spree," according to netCustomer officials.
netCustomer announced March 7, 2007 "direct support and services for PeopleSoft and JD Edwards customers -- a group that had no choice but to play along in the tumultuous 18-month takeover battle that culminated in January 2005 with Oracle's $10.3 billion acquisition of PeopleSoft, and by default JD Edwards," Ferguson reported.
netCustomer's on-demand services include traditional application support for "50 cents on the dollar," as well as custom application development expertise, according to its chairman and CEO Punita Pandey, as cited by Ferguson:
"The company's services include product support and maintenance, application management and administration, and report development and customization."
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP
Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Implementing a First Contact Resolution Program in the Contact Center brought to you by Enkata.
Along with annual maintenance, netCustomer is offering up to 100 hours of free on-demand services that customers can use any time during the year. This offer is good through June 2008.
NetCustomer officials say their maintenance and support package is already discounted by over 50 percent compared to the vendor support: "Combined with on-demand services such as custom reports and troubleshooting, customers could save up to 75 percent on their support costs.”
Working as an outsourced provider to PeopleSoft, netCustomer supported PeopleSoft and JDE customers for over four years. netCustomer now offers direct support to worldwide PeopleSoft, JDE, and Siebel customers.
"Companies spend a significant portion of their IT budgets in maintaining software," noted Punita Pandey, CEO, netCustomer. "Working with thousands of ERP customers worldwide, we recognized that in mature applications environments, companies need help with custom code more than the core product."
In 2007 netCustomer began offering support for PeopleSoft and JDE products. The third-party support market was described at the time as "rife with opportunity on the heels of Oracle's (News - Alert) shopping spree," according to netCustomer officials.
netCustomer announced March 7, 2007 "direct support and services for PeopleSoft and JD Edwards customers -- a group that had no choice but to play along in the tumultuous 18-month takeover battle that culminated in January 2005 with Oracle's $10.3 billion acquisition of PeopleSoft, and by default JD Edwards," Ferguson reported.
netCustomer's on-demand services include traditional application support for "50 cents on the dollar," as well as custom application development expertise, according to its chairman and CEO Punita Pandey, as cited by Ferguson:
"The company's services include product support and maintenance, application management and administration, and report development and customization."
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP
Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Implementing a First Contact Resolution Program in the Contact Center brought to you by Enkata.
