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Broadband & Mobile Featured Article
April 04, 2008
UDS Group Provides Nationwide Toll Free Number for SUBWAY Delivery
By Susan J. Campbell TMCnet Contributing Editor
UDS Group, a provider of Delivery Management Solutions, has announced the successful delivery launch for SUBWAY restaurants, the world’s largest franchise chain, in Manhattan, New York City.
This agreement provides that UDS will manage the restaurant’s delivery launch utilizing its single nationwide toll free number: 888-SUB-TO-G for participating restaurants throughout the nation.
This number alliance is created to provide SUBWAY restaurants an opportunity to get a footprint in a market currently dominated by Pizza and Asian Cuisine. To date, this market represents a $32 Billion Dollar industry.
Richard Schragger, a multi-unit SUBWAY franchisee in Manhattan, New York City and one of the first participants of UDS's delivery management solution for SUBWAY restaurants noted in a Friday statement, "UDS has given us the systems and tools to help us manage deliveries like never before.”
“Using their systems, we are now able to focus on making quality fresh sandwiches, while UDS's trained customer service team gives each customer the time and attention they deserve when customizing their sandwich order.”
“Other useful information from their system: such as order times, out the door times and delivery times are instrumental in helping us manage the overall customer service experience. We are very pleased about the awesome benefits of this partnership," Schragger added.
Adam F. Coblin, chairman and CEO of UDS Group, Inc. shared in Friday’s statement, "I am extremely proud and honored to be able to team with SUBWAY and its franchisees who represent one of the most recognized and prestigious franchise chains in the world.”
“SUBWAY being able to offer business and residential customers healthy nutritious meals delivered fresh to their doors is an exciting new opportunity. Furthermore, offering delivery will be a tremendous benefit to help SUBWAY not only increase its current revenue base, but also enhance and expand its market share," Coblin added.
The SUBWAY restaurant chain consists of 28,500 locations in 86 countries and has surpassed McDonald’s number of locations throughout the U.S., Canada, Australia and New Zealand.
Universal Delivery Solutions is positioned as the first company to provide 100 percent, turnkey delivery platform to the service industry throughout North America. The system is designed on both a customer relationship management (CRM) system and a service integrated technology backbone between customers, call center and the personal industry provider of choice.
SUBWAY has made significant headway in its strategic approach to growth in North America. Having successfully overtaken McDonald’s in number of locations, the corporation is now on track to grab more of the restaurant market by providing delivery services.
With one number to remember nationwide, the company is set to experience significant adoption throughout the country. For many of us, we can say goodbye to standing in line behind the SUBWAY customer ordering for 12 others in the office and hello to timely delivery – who wouldn’t jump on board?
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
This agreement provides that UDS will manage the restaurant’s delivery launch utilizing its single nationwide toll free number: 888-SUB-TO-G for participating restaurants throughout the nation.
This number alliance is created to provide SUBWAY restaurants an opportunity to get a footprint in a market currently dominated by Pizza and Asian Cuisine. To date, this market represents a $32 Billion Dollar industry.
Richard Schragger, a multi-unit SUBWAY franchisee in Manhattan, New York City and one of the first participants of UDS's delivery management solution for SUBWAY restaurants noted in a Friday statement, "UDS has given us the systems and tools to help us manage deliveries like never before.”
“Using their systems, we are now able to focus on making quality fresh sandwiches, while UDS's trained customer service team gives each customer the time and attention they deserve when customizing their sandwich order.”
“Other useful information from their system: such as order times, out the door times and delivery times are instrumental in helping us manage the overall customer service experience. We are very pleased about the awesome benefits of this partnership," Schragger added.
Adam F. Coblin, chairman and CEO of UDS Group, Inc. shared in Friday’s statement, "I am extremely proud and honored to be able to team with SUBWAY and its franchisees who represent one of the most recognized and prestigious franchise chains in the world.”
“SUBWAY being able to offer business and residential customers healthy nutritious meals delivered fresh to their doors is an exciting new opportunity. Furthermore, offering delivery will be a tremendous benefit to help SUBWAY not only increase its current revenue base, but also enhance and expand its market share," Coblin added.
The SUBWAY restaurant chain consists of 28,500 locations in 86 countries and has surpassed McDonald’s number of locations throughout the U.S., Canada, Australia and New Zealand.
Universal Delivery Solutions is positioned as the first company to provide 100 percent, turnkey delivery platform to the service industry throughout North America. The system is designed on both a customer relationship management (CRM) system and a service integrated technology backbone between customers, call center and the personal industry provider of choice.
SUBWAY has made significant headway in its strategic approach to growth in North America. Having successfully overtaken McDonald’s in number of locations, the corporation is now on track to grab more of the restaurant market by providing delivery services.
With one number to remember nationwide, the company is set to experience significant adoption throughout the country. For many of us, we can say goodbye to standing in line behind the SUBWAY customer ordering for 12 others in the office and hello to timely delivery – who wouldn’t jump on board?
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
