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February 04, 2008
CRM, ERP for SMB Provider BScaler Announces Increased Security
By David Sims TMCnet Contributing Editor
Web-based ERP provider BScaler has announced that they have "hardened their operating system and enhanced security at the system binary level" in the event of a breach or intrusion. BScaler's business management product integrates CRM, Service, Operations and Accounting functions for small and medium-sized businesses (SMBs).
John Cabri, vice president of Marketing and Business Development, said the firm's "global approach" centers around three core security areas -- "the data center, the Internet, and the application."
BScaler uses a Unix or Linux OS, depending on the deployment, at its core. By hardening the OS (read only) and securing the system binaries, they believe they have made it more difficult for someone with nefarious intent to attack their system.
"We worked hard to get this additional layer of security into our latest release," said John Pham, founder and CEO.
Some of the security features include a 24/7 secure, access-controlled data center employing commercial-grade firewalls for all their production servers, as well as employing state-of-the-art monitoring software. As data is carried over the internet, 128-bit SSL encryption is used to ensure data security. At the application level, role-based IDs and passwords prevent employees from access to data beyond the scope of their responsibility.
Steven Mulhall, VP of Sales at BScaler, said the firm had a Florida-based customer "whose building was completely demolished by a hurricane; they lost everything. However, from a hotel room in Atlanta, the company's president and his employees were able to access their data and maintain business continuity."
This summer BScaler officials say they had a strategy for targeting Importers, VARs, Resellers and Distributors, which involves moving "beyond CRM."
Mulhall said more than just CRM, "they need versatile sales commissions, really good RMA management and a customer portal, for starters. It's a Web-based total business management product, a large-scale ERP for small to mid-size enterprises."
Mulhall said time works against their importer and reseller customers, "and so do thin margins. The BScaler Enterprise Resource Manager, with its real-time dashboards and unified database, saves them time and prevents mistakes, and that gets their attention."
"The BScaler Customer Portal automates everything that their customers want," said Lee Boylan, director of Marketing. "They get their own price list, create orders, check their account balance and credit availability, and view transaction history; even create service tickets."
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP
Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
John Cabri, vice president of Marketing and Business Development, said the firm's "global approach" centers around three core security areas -- "the data center, the Internet, and the application."
BScaler uses a Unix or Linux OS, depending on the deployment, at its core. By hardening the OS (read only) and securing the system binaries, they believe they have made it more difficult for someone with nefarious intent to attack their system.
"We worked hard to get this additional layer of security into our latest release," said John Pham, founder and CEO.
Some of the security features include a 24/7 secure, access-controlled data center employing commercial-grade firewalls for all their production servers, as well as employing state-of-the-art monitoring software. As data is carried over the internet, 128-bit SSL encryption is used to ensure data security. At the application level, role-based IDs and passwords prevent employees from access to data beyond the scope of their responsibility.
Steven Mulhall, VP of Sales at BScaler, said the firm had a Florida-based customer "whose building was completely demolished by a hurricane; they lost everything. However, from a hotel room in Atlanta, the company's president and his employees were able to access their data and maintain business continuity."
This summer BScaler officials say they had a strategy for targeting Importers, VARs, Resellers and Distributors, which involves moving "beyond CRM."
Mulhall said more than just CRM, "they need versatile sales commissions, really good RMA management and a customer portal, for starters. It's a Web-based total business management product, a large-scale ERP for small to mid-size enterprises."
Mulhall said time works against their importer and reseller customers, "and so do thin margins. The BScaler Enterprise Resource Manager, with its real-time dashboards and unified database, saves them time and prevents mistakes, and that gets their attention."
"The BScaler Customer Portal automates everything that their customers want," said Lee Boylan, director of Marketing. "They get their own price list, create orders, check their account balance and credit availability, and view transaction history; even create service tickets."
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP
Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
