9:45 AM - 4:45 PM Solana Ballroom CD | Business Track Learn about Asterisk from the Business perspective. |
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9:45 AM - 10:30 AM |
Speech Recognition and Asterisk - Gerd Graumann Over 700 Asterisk developers are now creating dynamic speech recognition solutions with LumenVox speech technology. The LumenVox Speech Engine is integrated directly into Asterisk Open Source and Business Edition, can be deployed directly on an Asterisk server, and is included "in the box" for developers to get started with speech. Enterprise and SMB's are adopting speech technology because:
- Lower cost Licensing Models
- The successful creation of ""Packaged Applications""
- Industry Standards
In this session the participant will go away understanding the breadth of Asterisk-based Spech Recognition solutions, the incentives for providing ""packaged applications"", and how influences like lower license models and the introduction of industry standards is changing the adoption of speech recognition. |
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11:00 AM - 11:45 AM |
Human Factors in Voice Interface Design - Jeff Dworkin Open-source has made it possible for nearly anyone with a bit of development background to create a telecom application or add telecom functionality to a business process. However, open source does not help developers make usable TUIs (telephony user interfaces ). Many of the IT or Web developers that are now attempting to telecom enable their applications would benefit from understanding the rules for good IVR and telecom application interface design that were developed during the late eighties and early nineties.
As it was in the early days of PC based telephony, many new developers risk creating nearly un-navigable DTMF telephony interfaces to their applications. This presentation will discuss the details of designing application interfaces that need to be used in a "listen only" mode. This discussion will include good prompt design, application flow and menu design for both DTMF and ASR implementation. |
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11:45 AM - 12:30 PM |
Best of Breed Telephony Solutions- Open Source and Proprietary - David Mandelstam Open Source projects are characterized by being highly innovative and flexible, making them ideal platforms for the exploration of new ideas. However, particularly in highly regulated and mission critical industries such as telephony, there are benefits to making use of selected proprietary components to improve the reliability, compliance and scalability of Open Source projects. This paper will discuss the careful melding of these technologies to produce best-of-breed solutions. |
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2:00 PM - 2:45 PM |
Selling Asterisk Based Systems in a Legacy World - Tony Lewis The marketplace for selling and marketing PBXs has changed surprisingly little since the vast move to IP telephony. In fact, as you sell PBXs you will rarely be competing with each other. Instead, you will be competing with the goliath big name incumbents and be selling an IP-PBX solution in a legacy world. Your ability to differentiate yourself and sell a solution that is on par with the big name vendors will be key to your success.
First we will discuss the PBX market, including the presentation of a competitive analysis, market trends, and market statistics. These form the basis of your market potential now and in the years to come.
The next portion of the Marketing & Sales section will be focused on branding and image. We will discuss how to portray your brand to customers and translate your brand into sales. In addition, we will present how to push your brand and image deep into your product, from the PBX itself to phones, interfaces, and product feature cards.
We will present your competition, who they are, what their capabilities are, their strengths, weaknesses, and how to sell against them. You are not selling consulting. You are selling an enterprise product and you need to understand the mechanics of the vendors that comprise your competition.
We will then get into proven strategies for selling Asterisk-based PBXs, including demonstration kits, what to talk about in your sales pitch (and what NOT to talk about), demonstrating credibility, feature selling, and the overall sales cycle and what to expect.
The PBX market is huge and there is substantial money in the market, so knowing your competition and product pricing models is extremely important. We will discuss product pricing and how to make good money without leaving any on the table.
Finally we will discuss sales and marketing channels from direct sales to sales through your own chain of resellers. Included will be discussions on direct internet sales, yellow pages, online referral services and customer referrals. If you choose to sell through a reseller chain, we will tell you how to find resellers, structure a reseller agreement, train, and support your resellers. |
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2:45 PM - 3:30 PM |
Intellectual Property Issues Surrounding Commercial and GPL use of Asterisk-Michelle Petrone-Fleming The trademark issues surrounding the use of the word "Asterisk" and other Digium registered words is sometimes confusing. In this talk, Michelle will go over the various trademark issues, GPL specifics, and answer questions on how Digium tries to protect their trade assets while still allowing the community to use the right terms in descriptions and apply the right methods when creating software. |
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4:00 PM - 4:45 PM |
Asterisk at the Heart of the Enterprise - Russell Clarkson The presentation is based on the migration of all internal PSTN-based systems at Matrix, to an IP-based infrastructure built on the Asterisk open source platform. These systems include 4 Asterisk PBX systems at remote locations, 2 call center IVR platforms, an outdialer and a voicemail platform for 40,000+ customer accounts generating over 1MM transactions per month. The discussion will include how to gain executive team buy-in for deployment of Asterisk at the enterprise level. |
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9:45 AM - 4:45 PM Solana Ballroom B | Technical/Intro Track New to Asterisk? Want to know what's been done with Asterisk? This is the track for you. |
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9:45 AM - 10:30 AM |
Introduction to Asterisk - Greg Boehnlein Asterisk is both an open source toolkit for telephony applications and a full-featured PBX application or call-processing server. This session provides an overview of Asterisk, its features and functionality and examples of applications of deployments. It also touches on the business ramifications of adding this powerful tool to your network and provides the information in a fun and non technical manner suitable for beginners. |
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11:00 AM - 11:45 AM |
Building Asterisk Under OpenWRT - Brian Capouch openWRT is a distribution of Linux designed to run on low-cost commodity hardware based on embedded processors. For some time Brian has maintained the trunk version of Asterisk on the trunk version of openWRT. This presentation will demonstrate the result, running on a $35 wireless router. The process of building applications in the openWRT environment will be demonstrated, using Asterisk as an example. |
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11:45 AM - 12:30 PM |
AGI Porn: Eight Things We Built with AGI - Troy Davis The barrier to writing voice apps with AGI can be quite low, and the results quite awesome. We'll do a broad tour of the outer reaches of what's possible -- quickly and deeply run through 7 real, practical apps that do slick stuff, interact with other data and apps "in the cloud," and just weren't doable a few years ago. They'll be callable, live. We'll hit salient parts of the code and implementation details though attendees need not have programming experience to stay engaged. |
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2:00 PM - 2:45 PM |
Asterisk Checks into the Hotel - Ahmad Sharifinejad In this presentation Ahmed will share his experience from network design to implementation of IP telephony networks using Asterisk deployed in hotels. There will be a series of do's and don'ts for deploying Asterisk in hotels or any other similar type of establishment in need of a telephony solution. This session will also include a review of some of the more durable products used in this process. You can use this information to optimize your Asterisk system for better performance and a more reliable telephony network. |
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2:45 PM - 3:30 PM |
Connecting Your Enterprise with Asterisk: IAX to Carriers - Dayton Turner SIP trunking has become the next generation of choice for PBX interconnection, and Asterisk fully supports the strategy. For many, the IAX protocol has special merit in PBX trunking and support of services and is overcoming issues with firewalls and network address translation problems. This panel takes a looks at the meet point for interconnection and the considerations needed in developing a strategy to enable carrier-to-business communication. |
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4:00 PM - 4:45 PM |
Asterisk and OpenSER Integration - Ovidiu Sas |
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9:45 AM - 4:45 PM Cira A | Carrier/Large Scale Track Come learn tips and tricks on Asterisk in large scale set-ups. |
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9:45 AM - 10:30 AM |
Voice Recording Challenges - Bruno Haas 1. Why do people record phone calls? 2. Traditional voice recording systems3. VoIP Recording implementations - easy as 1-2-3. Followed by a Q and A session. |
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11:00 AM - 11:45 AM |
Why Cluster? - Leif Madsen This session will describe the various tools currently available for creating large federations of servers by utilizing tools such as func_odbc, database integration using realtime, and DUNDi. |
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11:45 AM - 12:30 PM |
Multi-Server Conferencing - Matt Florell This presentation will go over how to set up conferences that span across multiple servers, including large listen-only conferencing and other applications of mass-conferencing. Configuration, capacity, recording and call control as well as the option of using app_conference instead of meetme will be discussed. |
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2:00 PM - 2:45 PM |
The Elastic Call Center - Jason Goecke Through the innovative use of Open Source and Virtualization it is now possible to realize the 'Elastic Contact Center' within enterprises small and large. The Elastic Contact Center brings the concept of software solutions running on commodity hardware for both voice and data which leverages innovative business models to allow companies true flexibility in their organizations. |
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2:45 PM - 3:30 PM |
Building and Operating a Scalable Unified Communications Hosting Platform - Alex Kurganov This session will cover various lessons learned in building and operating a scalable UC platform while using Asterisk as a foundation of its media sever. Specifically, we will discuss a robust resource management sub-system, an innovative speech application development and life-cycle management framework, SIP and REST web services infrastructure and other topics of interest. |
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4:00 PM - 4:45 PM |
Automated Load Testing for SIP Applications - Serge Kruppa This How-To seminar will present open source tools and techniques to automate the load testing of your SIP applications. Can your Asterisk server record so many simultaneous calls? How effective is the dialer in your contact center? From a SIPP introduction to practical test scenarios, this talk will give you easy-to-use solutions to ensure that your Asterisk system can handle the load. |
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9:45 AM - 4:45 PM Cira B | Advanced Track #1 Experienced with Asterisk? This is the track for you. |
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9:45 AM - 10:30 AM |
FreePBX Internals - Philippe Lindheimer FreePBX is responsible for introducing hundreds of thousands of users to the Asteirsk community with well over 3 Million downloads. As a feature rich dialplan design, trying to integrate your own dialplan features and enhancements into FreePBX can be difficult without understanding how FreePBX implements key parts of its core functionality with important AstDB objects, macros and AGI scripts. This presentation will walk through some of the internal implementation structure of FreePBX and what you need to do when introducing your own enhancements to properly integrate with FreePBX. |
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11:00 AM - 11:45 AM |
CEL: An Introduction to Asterisk's New Call Logging Mechanism - Brian Degenhardt CEL is an experimental new mechanism for logging calls in asterisk targeted at not only identifying that a call occurred, but actually what happened in the call. This talk will answer questions about what CEL is, what you can do with it, and how to use it. |
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11:45 AM - 12:30 PM |
Bringing Enterprise Manageability to Asterisk - Jeff Gehlbach Asterisk has had support for SNMP since the 1.4 release, but its MIB has been structured more for interactive use than for historical data collection, and has covered only basic information from the core of Asterisk. Extending Asterisk and expanding its MIB to provide deeper technology-specific and application-specific data, geared for programmatic use, will bring true enterprise-grade manageability to the Asterisk platform. A case study entitled "A Tale of Two 1.6es" follows work done in both Asterisk and OpenNMS as the two projects find themselves simultaneously wrapping up identically numbered releases. Examples for other management platforms will be briefly discussed. |
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2:00 PM - 2:45 PM |
Audio Recording in Asterisk - Matt Florell This presentation will go over the various methods for recording the audio from calls that are handled by an Asterisk server. Topics covered will include: hard drive issues, using a RAM drive, mixed or separate streams, recording native-bridged calls, recording limits within Asterisk, recording options outside of Asterisk, compression and archiving. |
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2:45 PM - 3:30 PM |
Measuring Signal Quality in Hybrid Systems - Joachim Vanheuverzwijn How to analyze and improve the quality of the VOIP / FAX conversations with Asterisk.- Network Jitter- MoS- Audio card Jitter- QoS settings- Echo- Packet loss- gain/strength problems- amplitude problems- Phase shifts, Frame slips & other clock related problems- Transcoding related quality loss- PLC. |
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4:00 PM - 4:45 PM |
PBX_LUA: Taking Asterisk Applications to the Next Level - Matthew Nicholson In short, pbx_lua allows dialplan developers to write Asterisk dialplan in Lua. This means the full power and flexibility of the Lua programming language is at the fingertips of the Asterisk user, replacing traditional dialplan code and providing a new world of possibilities. This presentation will provide an introduction to Lua and pbx_lua and explain how they have been integrated into Asterisk 1.6. Matthew will also explain why you should use pbx_lua for your next generation Asterisk application. |
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9:45 AM - 4:45 PM Cira C | Advanced Track #2 Experienced with Asterisk? This is the track for you. |
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9:45 AM - 10:30 AM |
Benchmark Test Results of Asterisk as a B2BUA - Jim Dalton Does Asterisk scale for service provider operations? This presentation provides reliable benchmark data service providers can use to size Asterisk as a low cost alternative to commercial session border controllers. |
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11:00 AM - 11:45 AM |
Introduction to Unified Communications: The Real Fun Has Barely Begun - Jim Van Meggelen In this session Jim Van Meggelen will provide an introduction to Unified Communications. Jim's talk will deliver a little history on the whole concept, where it has been, where it seems to be today, and where it might be going. The talk will explore how this concept was initially conceived by the traditional telephony industry, the attempts to bring it into reality, and how it is understood within the world of web development today. Asterisk is in a unique position to make sense out a lot of these complex concepts, and perhaps finally accomplish something that the industry has been trying to achieve for decades. Jim wants to stimulate discussion on the topic, so passionate opinions and challenging questions will be more than welcome. A little dose of healthy debate will also be appreciated. |
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11:45 AM - 12:30 PM |
Asterisk and Two Factor Authentication - Clinton James There are three recognized factors for authentication: something you know, something you have, and something you are. Web sites are beefing up security by asking multiple questions in addition to a username and password. This is just a stronger form of single factor authentication--something you know--with all the weaknesses exploited by key loggers and sniffers. Asterisk can provide a second authentication factor --something you have--as a second authentication factor. In the time alloted, Clinton will present the architecture and sample code to provide two factor authentication and a live demonstration. |
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2:00 PM - 2:45 PM |
Open R2 in Asterisk - MFC/R2 Free of Headaches or Your Money Back - Moises Humberto Silva Salmeron For the past years, MFC/R2 signaling has been a PITA for most Asterisk system administrators in all parts of the world, specially Brasil, Mexico, Argentina and Colombia. Unicall and libmfcr2 are quite good implementations but for several reasons not an out-of-the-box solution for MFC/R2 users. During this session we will cover this reasons and more importantly how OpenR2 is being implemented in chan_zap to address those problems in the hope that will be finally a well supported built-in Asterisk solution for this signaling. |
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2:45 PM - 3:30 PM |
Asterisk SS7 Update - Matt Fredrickson Update on Asterisk SS7. |
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4:00 PM - 4:45 PM |
Asterisk Ashram: Ask the Gurus - Russell Bryant & Kevin Fleming Got a burning Asterisk question? Join in this question and answer section and you just may end up with more than you bargained for! |
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